Updated at 27th April, 2026

AlphaMind Group (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by AlphaMind Group.

This Privacy Policy applies to our website, and its associated subdomains alongside our Loyalty App, Mindset (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ALPHA MIND MAN CO LTD (Cloud Desk 212-D01,15, Al Sarab Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates), that is responsible for your information under this Privacy Policy.
• Country: where AlphaMind Group or the owners/founders of AlphaMind Group are based, in this case is United Arab Emirates
• Customer: refers to the company, organization or person that signs up to use the AlphaMind Group Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit AlphaMind Group and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: refers to those individuals who are employed by AlphaMind Group or are under contract to perform a service on behalf of one of the parties.
• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural
• Service: refers to the service provided by AlphaMind Group as described in the relative terms (if available) and on this platform.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: AlphaMind Group’s site, which can be accessed via this URL: alphamind-group.com
• You: a person or entity that is registered with AlphaMind Group’s to use the data

1. Who We Are

AlphaMind Group operates hospitality venues and digital services, including our website and the Mindset loyalty programme. We act as the data controller for your personal data.

2. What Information We Collect

We may collect the following types of personal data.

Information you provide directly:

• Name
• Email address
• Phone number
• Date of birth
• Tourist or residence information
• Nationality
• Account and membership details

Information from your interactions:

• Reservations and booking details
• Venue visits and transaction data, including spend and frequency
• Participation in promotions, events, or surveys

Technical and usage data:

• IP address
• Device information
• Website and app usage data
• Cookies and tracking data

Information from third parties: We may receive data from trusted partners such as reservation systems, marketing platforms, social media and publicly available sources where permitted.

3. How We Use Your Information

We use your data to:

• Provide and manage our services and venues
• Process reservations and transactions
• Manage customer relationships
• Personalise your experience across our venues and platforms
• Send communications, offers, and updates where you have opted in
• Improve our services, operations, and marketing
• Comply with legal and regulatory obligations

Your data may be combined across AlphaMind Group venues to provide a unified customer experience and enable the operation of the Mindset programme.

4. Mindset Loyalty Programme

If you join the Mindset loyalty programme, we collect and process additional data to operate the programme.

This includes:

• Points balance, rewards activity, and tier status
• Spend and visit behaviour across AlphaMind venues
• Reservation and booking data
• App usage and engagement data

We use this data to:

• Award and redeem points and benefits
• Determine eligibility for tiers and rewards
• Personalise offers and experiences
• Analyse behaviour to improve the programme and our venues

Points and rewards are calculated based on eligible spend and may exclude items such as tips or adjustments.

5. Personalisation and Profiling

We may analyse your activity, preferences, and interactions to tailor offers, rewards, and experiences. This may include tracking your visits, spend patterns, and engagement across our venues and platforms. This may involve automated processing but does not result in legal or similarly significant decisions.

6. Communications

If you opt in, we may send you:

• Marketing communications
• Offers and promotions
• Updates related to your account or Mindset

You can unsubscribe at any time using the link in our communications.

7. How We Share Your Data

We may share your data with:

• AlphaMind Group venues and affiliated companies
• Service providers such as CRM systems, analytics platforms, payment providers, and technology partners
• Reservation platforms and booking systems
• Legal or regulatory authorities where required

All third parties are required to process your data securely and in accordance with applicable laws. We do not sell your personal data.

8. International Data Transfers

Your data may be processed in the United Arab Emirates, within the European Economic Area, and other countries where our service providers operate. Where required, we take steps to ensure your data is protected in accordance with applicable data protection laws, which may include the UAE Personal Data Protection Law, the UK GDPR, or the EU General Data Protection Regulation (GDPR), depending on your location.

9. Data Retention

We retain your personal data:

• For as long as necessary to provide our services
• For as long as your account remains active
• As required to comply with legal, tax, or regulatory obligations

When no longer needed, data is deleted or anonymised.

10. Your Rights

Depending on your location, you may have rights under applicable data protection law. These may include the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent for marketing

To exercise your rights, please contact us using the details in Section 14.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality
• Analyse usage
• Support marketing and advertising

You can control cookies through your browser settings.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes where required.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Email: info@alphamind-group.com
• Website: alphamind-group.com